Online Store Terms

These terms and conditions apply to all transactions with Ritter Ltd. Please read them carefully and print a copy for future reference. They do not affect your statutory rights. Placing the order with Ritter Ltd. indicates your acceptance of these terms.

We advise you read the terms each time you place an order the ensure that you are aware of any changes.

Glossary
Client (customer) – a physical or legal person who places an order at the online store www.Ritter.lv and is the recipient of the ordered item (goods).
Seller – Ritter Ltd.
Online Shop – the website on the Internet, with the address www.Ritter.lv
The site – www.Ritter.lv
Goods, an item – a unit of the product offered for sale.
Order – the client’s request of selected products from the internetshop by filling in the provided form.
Delivery service – a seller’s business partner who provides the delivery of purchase to the customer.
Customer Service – a part of Ritter Ltd. processing all the placed orders.

1. General Terms
1.1. The site owner and administrator is “Ritter” Ltd.
1.2. By ordering an item (goods) online at the internetstore www.Ritter.lv the customer agrees to the terms and conditions, which are described below.
1.3. The Terms and Conditions as well as all the information about the goods on the website is owned by Ritter Ltd.
1.4.The Client has no right to place an order in www.ritter.lv, if (s)he is not familiar with the Terms and Conditions. In all cases it is considered that the client has read the Terms and Conditions and has agreed with them before placing an order; if (s)he has confirmed  agreement by clicking on “I AGREE”. In cases where the client partially or totally disagree with all or a certain part of the Terms and Conditions, (s)he loses the right to place an electronic order in www.ritter.lv. Otherwise, it is considered that the Client has read and unconditionally accepted all chapters of the Terms and Conditions.
1.5. The relationship between the customer and the seller is based on the legislation of the Republic of Latvia.
1.6. The seller reserves the right to make changes to the Terms and Conditions.

2. Registration
2.1. The order placement is available to customers  without registration on the website.
2.2. The seller is not responsible for accuracy and reliability of the information provided by the customer in the registration form.

3. Order processing and delivery
3.1. The customer places an order by selecting an item (goods) and placing them in a cart.
3.2. The seller may collect, store and use the following kinds of personal data – your name, last name, telephone number, address and e-mail address.
3.3. After the successful execution of an order, the customer will be informed about the status of the order by an e-mail.
3.4. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. If the customer has ordered goods in quantities exceeding of those in the warehouse, the seller will notify the customer by sending an e-mail to the electronic address provided by the client during a registration. The customer is entitled to pay for and recieve items in quantities available in stock or to cancel the order or a given position, as an alternative solution for the seller to accept a proposal for ordering the suspension until the specified product will be available in required quantity. In case of the client’s decision failed to agree with the seller’s (within 5 business days), the seller has the right to cancel the order completely.
3.5. The customer has to select one of the possible ways of payment (for more information – see Chapter 5). Customers can also specify the delivery from the options offered. The customer confirms that (s)he will be able to collect the parcel from the delivery services.
3.6. The website can not provide all the characteristics of goods (including color, size, technical parameters, etc.) therefore we kindly ask the customer contact the seller before placing an order. By placing an order it is considered that the customer has no doubts about the product’s quality and features.
3.7. In all cases, it is believed that the customer has read and unreservedly accepted the terms and conditions as well as all the other conditions specified when placing the order and has payed for it.

4. Shipping
4.1. All orders are shipped within 1-3 business days of placing an order. The date you receive your order will depend on the shipping method you select. This time limit does not apply to cases in which Ritter Ltd. does not have the specified item in a warehouse and the Customer is informed of that. At the same time the customer agrees that in exceptional cases delivery may be delayed due to unforeseen circumstances. In this case Ritter Ltd. immediately contacts the customer and agrees on the delivery postpone. Product delivery is available to all regions of Latvia, Lithuania and Estonia. For deliveries within the European Union, and other parts of the world, please contact us at info.sia.ritter@gmail, as different delivery fees and conditions apply.

4.2. The seller is striving to meet the delivery deadline, but in spite of this it is possible delays in delivery of the purchase due to independent reasons.
4.3.  In cases where the customer noticed that the parcel does not contain the relevant goods or the goods are not the right size, color or other irregularities upon arrival, the customer has to inform Ritter Ltd. immediately.
4.4. After succesful delivery of the parcel to the customer, (s)he is an owner of the goods and all risks (accidental loss of or damage of the product etc.) are passed to the customer.
4.5. In cases where the purchase is not delivered to the client, it is lost by mail (currier) service, the seller shall reimburse what the customer paid for the goods and delivery value, but only after the seller has received proof of loss compensation from the postal service.
4.6. Delivery options are listed under “Delivery”.
4.7. The order is delivered to a person specified in the order, as the recipient of this order.

5. Payment
5.1. Payment for goods is to be made by credit or debit card, or money transfer (placing a payment at the Internetbanking system) as well as by “Bank-link” service, and will be processed in EURO for an order placed in Europe. Ritter Ltd. does not accept cash or cheque payments for online orders.
5.2. Product price is specified on the website. In case of any changes to the price mentioned on the website, the seller informs the customer about changes.  If is not possible to contact the customer or to agree on the price change, the order will be canceled. If the order was already paid, the seller returns the amount being payed. If payment for the order is not carried out within 5 working days, the order is automatically canceled.
5.3. The customer pays for an item (goods) when placing an order. If the payment is delayed, the seller has rights to cancell it and/or delivery time can be extended.

6. Returns
6.1. All returns and exchange agreements and transactions of the items bought on www.Ritter.lv are subject to Latvian Cabinet of Ministers Regulations No. 207 “On a distance contract” stating that the customer is entitled to withdraw from the contract within 14 days and return goods back to the seller.
6.2. According to the Latvian Consumer Protection Act – “the consumer is responsible for product quality and safety maintenance”. www.Ritter.lv reserves withhold payment of compensation in the event the product is used and /or damaged, if it is not in the original container or its packaging is significantly damaged.
6.3. The consumer is responsible for product quality, and security within those 14 days untill it is delivered to the seller and accepted by Ritter Ltd. Products must be unworn and in original boxes (packaging), which must not be damaged and/or altered or used as the external parcel for the shipment. Items that have any sign of use or wear will not be refunded.
6.4. By using an item (goods), the customer confirms that the product is not refundable.
6.5. The customer is entitled within 14 days of goods purchase to exchange them for analogous, if the item’s dimensions, color, shape, size or features doesn’t  satisfy the customer. If the seller does not have a specified item in stock, money is refunded to the clients bank account, but only the value of an item, not delivery costs. Exchanges for another size and/or color in the same style will depend upon in-stock availability.
6.6. In cases where goods have been changed and they have a difference in price, the customer needs to compensate the price difference. The price difference is due to the transfer to the bank account indicated. Price differences in exchanges for products with a higher retail price must be paid including all necessary information along with your exchange item.
6.7. In order to return an item, customers are asked to fill in the return form (available online at the section “Returns”), and include a print out of your web order, copy of receipt or original receipt. Postal costs for returns or exchanges are the customer’s responsibility and will be reimbursed by the seller only in the case of damaged, faulty or incorrectly supplied goods.
6.8. Funds are returned based on the return form (the customer’s written application). All returns will be accepted and processed within 5 business days of delivery and refunded only via the original form of payment within 14 days.

7. Intellectual Property
7.1. All the names and logos are registered trademarks and belong to their owners; all rights are reserved. nothing on this website may be copied, saved or distribute without written permission from Seller. Please note that we reserve the right to deny your request at our sole discretion.

8. Guarantees
8.1. The Seller is not responsible for losses as a result of an incorrect use of the goods by the customer. The www.ritter.lv cannot be held responsible for any damage whatsoever that occurs by usage, alteration or supplying to a third party by the initial buyer of the product.
8.2. The seller has the right to give away or otherwise transfer its rights and obligations in relations to the customer to the third parties (delivery services, banks).
8.3. All images and data used on our website give a good impression of the products, but if an item differs slightly in any way, this cannot be a reason for cancelation of the agreement. www.Ritter.lv online store owners are not responsible for any display parameters of the client’s devices.

9. Privacy and Security of Personal Information
Seller confirms that all the data will be used exclusively for product ordering and delivery purposes as well as development of the website.
9.1. Client information.
9.1.1. By registering at the website, the customer shall provide the following information:
– first name, last name;
– e-mail address;
– telephone number.
9.2. Use of the information provided by a client.
9.2.1. Seller use the client’s information to:
– create a client’s profile in the Website’s database and communicate with her/him;
– provide the requested services;
– keep our Web site safe;
– to evaluate the Website and help with development.
9.3. Disclosure of information obtained.
9.3.1. The seller shall not disclose the information received from the customer. Is not considered illegal to pass the customer’s data to delivery services and third parties who act in accordance with the seller’s contracts with the intention to provide services.
9.3.2. Is not considered a violation of information disclosure, if that corresponds to the Latvian legislation.
9.3.3. The seller has the right to use “cookies” technology. “Cookies” do not contain confidential information and is not shared with third parties.
9.3.4. The seller receives the IP address from www.Ritter.lv site visitors. This information is not used for the purpose of the visitor’s identification.
9.4. The seller is not responsible for the information provided by a customer.

10. Other provisions and Disputes
10.1. All agreements and transactions of www.ritter.lv are subject to Latvian Law.
10.2.  A dispute occurs when one party claims there is a dispute.
10.3. Any questions and claims should be addressed by phone or e-mail to customer service, trying to reach an agreement. If the agreement is not reached, the dispute will be referred to the court under the Latvian law.
10.3. If the court will invalidate any chapter of the Terms and Conditions, it does not mean that the remaining provisions shall be considered non-valid.
10.4. The prefered language in communication between the customer and the seller is Latvian.